Customer Service

New Slings & New Straps in Florida Since 2001

Having a difficult time finding high quality replacement slings or straps on the web? American Sling & Patio Supplies has been fulfilling customer’s needs with the highest quality slings, straps, parts, and supplies available since 2001. We built our business by taking the time to understand what our clients need. Customer satisfaction is our highest goal.

At AS&PS, we know our customer’s demand the highest quality possible. We maintain our good name in the South Florida community by striving to provide that. We have gathered many client testimonials from satisfied clients around the community.

We welcome all new customers! Please contact us with any questions you might have regarding straps or strings for your patio furniture today. We can always be contacted by clicking Contact Us(link) at the top of the page. We hope to become a company that people will know and trust.

Whether you need slings, straps, parts, or supplies, customer satisfaction is our number one goal. From the initial outline to the final implementation, everything is planned with the best end product in mind. We’ve built a reputable establishment in South Florida by maintaining high standards.

We welcome customer feedback. Please let us know about your experience by emailing us, or on our contact page, so we can improve. We want each and every one of our clients to be fully satisfied with the final product. We believe all our customers deserve a consistent and reliable industry leader like American Slings & Patio Supplies.

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. We always encourage our customers to call before ordering. Our Customer Service Experts are trained furniture-industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled.

We refuse to outsource our service to third-party call centers. We are here to help! American Slings and Patio Supplies’ website reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day. .

Receipts

We ship all our products with a packing receipt/Invoice. Thus, the order confirmation that you received via email when you placed your order is your official payment receipt.

If you have discarded, lost, or never received your receipt, no problem; Email helpful Customer Service Experts, and we’ll be happy to send another copy. .

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Contact us at 561-948-4228 if your attempting to use a credit card that has a billing address outside United States.

Checks – We are happy to accept checks. They have to be made out to “American Slings and Patio Supplies. Please include your order list along with your check, shipping information, phone number. Please mail your payment to: 1000 E Atlantic blvd Suite #214 Pompano Beach, FL 33060.

Be aware that orders paid via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above. .

Sales Tax

Items shipped to destinations inside the state of Florida are subject to Sales tax. All orders shipped to other states are not taxed. .

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have a registered American Slings and Patio Supplies account, you can always login and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help. . Backordered Items

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.

Shipping: Slings & Pre-cut Straps

We ship all parts within 3 business days.

We Ship Rolls of strap, Slings by the Yard within 3 business days.

We Ship custom straps within 5 business days.

We ship Custom Slings within 14 business days. Orders are shipped USPS, UPS, or Fedex depending on the items ordered and their destination.

All returns and exchanges are customers responsibility. American Slings and Patio Supplies is not responsible for items lost or damaged during the return. All returned and exchanged products must have a Return Authorization Number (RA#) issued to you by American Slings and Patio Supplies. All returns must be received within 10 days of the receipt of your products. The customer is responsible for all shipping costs.

Request a Return or Exchange Authorization Number (RA#) to info@americanslings.com. Any order that has been shipped cannot be changed or canceled. Any order that has been shipped falls under our Return and Exchange policy. There are no refunds, only store credit unless otherwise authorized by American Slings and Patio Supplies. Restocking fees may apply.

We will not be responsible for orders shipped back to us without proper RA#. They will get lost in warehouse. DO Not ship back your items without RA#. .

Slings & Pre-cut Straps:

All slings and pre-cut straps are custom cut and ARE NOT CANCELABLE or returnable, unless American Slings and Patio Supplies is responsible for the mistake. Be certain that your measurements, sling fabric, or strap options and quantity are correct. If the slings or pre-cut straps you received are not consistent with the measurements you provided in your order, or you have received the incorrect color or width of fabric or strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced. .

50 feet and 100 feet Roll of Straps:

The 50 feet and 100 feet Rolls of straps are custom cut and are not cancelable or returnable, unless American Slings and Patio Supplies is responsible for shipping the wrong color or the wrong size. Be certain that the color you’ve selected is correct. If you’re not sure about the color ask for our free samples before placing your order.

If you received the incorrect color or the wrong width or length of your strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced.

If you need to change or to cancel an order, you must first request it via e-mail to: info@americanslings.com or call us at (561) 948-4228, within 12 hours of placing your order.

We’ll contact you with either an email or a phone call with and updated information as soon as we have received and reviewed your request. Only than if applicable your order will be cancelled and your payment will be refunded.

All custom made slings are under warranty for a period of one (1) year. The warranty only covers loose threads, stitching problems, or if the sling fabric unravels.

Color fading, punched holes, and rips slings and normal wear and tear are not covered by this warranty or any other warranty by American Slings and Patio Supplies.

If you need our warranty service please send us the Order Number, a detailed description of the issue and attach a digital picture or the defective location of your sling to us by email at:
info@americanslings.com.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. . Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. . Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. . Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. . Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. . Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By E-mail: info@americanslings.com

By Phone: (561) 948-4228.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Write your testimonial below:

Submit your review
1
2
3
4
5
Submit
     
Cancel
Create your own review
Average rating:  
 36 reviews
by Joseph Brocksmith on Blank Business Name

Ordered 4 swivel chair bushings. Received 4 and they fit perfect as advertised and now I have 4 chairs that work as new plus I received them in record time, 4 days.

Thank You

by Kathleen Adamsonn on Blank Business Name

Thank you so much Tunes I could not have got the strapping without your help .may I
wish you and your family a early Merry Xmas and a Happy New year I will recommend
you to all I know,
Yours faithfully

by Stephanie Iacovelli on Blank Business Name

Thanks for your great service. Our previous orders have been handled well.
We just had a deck party. Our guests remarked on the comfort of our sling
chairs.
Thanks!

by Donna Keene on Blank Business Name

Dear sir
the strap finally arrived today,,,very pleased ... thank you

by Kevin Kelly on Blank Business Name

Hi,
I just received my rush order for the five slings. I know you rushed them
through for me and I just wanted to say thanks.
One less thing for me to worry about before the wedding.
Again, thanks to all.

by Judy Minier on Blank Business Name

We received the custom made slings for our Woodard patio furniture and installed them on our chaise lounge and ottoman. These three slings worked just fine on our frames.

Thank you for this solution to the problem. We look forward to receiving
the correct size for our chair in the near future.

by Mark Michaels on Blank Business Name

Dear Tunes:

Thanks for your reply. I was doubtful but followed the directions and with the help of a wood clamp I was able to "just" get the bolts started and tighten the slings.
These will hopefully stretch in the Arizona sun to where I can fully tighten them in future.
Just a suggestion to hopefully help your business.

Thanks.

by Robert Crotty on Blank Business Name

To whom it may concern,

The chair slings made some of my older family members extremely happy!

Thank you so much for the quick turn around Tunes. The off white color is exact match. So in future I will know. Have a Blessed day & as others go bad will be in touch.

by Chuck Osborn on Blank Business Name

You guys are great.
Appreciate all the updates and swift shipping.
The items I ordered arrived yesterday and everything was in order.

by Judy Minier on Blank Business Name

Leonardo,
The US mail just came a few minutes ago. I did not realize that you were
sending the slings by US Mail. It looks like they arrived as you said they
would, but they were being held at the Post Office all of last week because
we were on a short trip. They were only delivered this afternoon. Sorry
for bothering you about this.
The slings are just right! They have been installed and look great.
Thanks very much,

by Don Roy on Blank Business Name

Thank you for your services.
The Slings that we ordered fit like a glove. You obviously run an organized company.
Sincerely
Donald Roy

by Mark French on Blank Business Name

Your call and advice on how to properly install the replacement slings for the back worked perfectly. The chaise lounges are both back in service and look great. Thank you again for your courtesy and patience with a first time buyer. You have a
loyal customer.

by Blaine on Blank Business Name

Thank you very much for keeping me updated about my order. I shall look for it in my mail soon.

by Marcia L. Salazar on Blank Business Name

Just to let you know we are very happy with the slings we ordered for our Woodard patio furniture. Congratulations on your outstanding service.

by Ron Leigh on Blank Business Name

We were very pleased with your service back in June of 2012, as I recall. We only needed to do a few strips but plan to eventually replace all with the material you supplied.

by Megan Diliberto on Blank Business Name

Thank you so much. I appreciate your attention. You will probably get an order from us soon.

Thank you again.

by Don Fisher on Blank Business Name

Thanks for checking. Once I learned how to go about doing the Installation it went pretty much without any hitches. The final result looks superb and we are very happy with the quality of the Sling material as well as with your help. We will certainly contact you when we are ready to do more replacements. We will also make sure to refer you to friends who may be in the market to make this kind of repairs to their chairs etc.

by Linda Hays on Blank Business Name

Thought you would like to see our "new" patio chairs. Sending you the BEFORE and AFTER pictures. You are welcome to use this in your advertising, if you wish. We were very pleased with how easy it was for us to renew our furniture and we love the new look!

by Barbara Robinson on Blank Business Name
Recently received replacement slings

Recently received replacement slings. Would like you to know that we received our replacement slings on Saturday – at first look, we thought that they would be too small, even though we had followed the measurement instructions properly - The slings fit perfectly - Of course, it took a little time and energy to replace the torn ones - Hopefully these will last for some time in the Florida sun - We are very happy with the results and the prompt service
- Thank you!!!!
Thanks.

1:00 pm on Monday, and my chair strapping just showed up.

It's the right size and you made the color change for me. Thankyou!

I'm not only pleased, my faith in your company's well restored.

As these chairs continue to deteriorate I'll use the website again.

I don't know what the problems might have been but you seem to have done your best to get 'em resolved.

Thanks again,

OK, got them and put them on.. Work great!
Thanks

I found away to stretching it and it worked great. Thanks for your help. The chairs look great.

thanks tunes, as soon as you can get them to me the better and thanks for being so helpful...we like working with you thus far....

Thanks.
The order arrived in good shape.

by Charles on Blank Business Name

The set of 4 chairs that I recently re slung worked out perfectly --- I am ordering these to sling 2 more chairs (different style) to match the ebonair that I purchased on order 3230.
thanks for the quality

Just wanted to say "Thank You". The shipment arrived today in perfect condition and it was exactly what I ordered.
Hope you had a great 4th of July.

Toronto, Canada.

by Jim Bould on Blank Business Name

Hi Tunes. Just want to thank you for all of your support and assistance for the 6 chair slings that fit perfectly and better than the original slings!
My son and I put them on this weekend. They fit perfect. We could not have done it without your assistance and without the quality craftsmanship by your company team.
Here in the Raleigh North Carolina area there is nobody that does this kind of quality work on patio chair slings so if you want to publish this letter so others can know about American Slings please feel free to publish this on the web.
If anyone is looking to have slings made for their broken patio furniture, American Slings is the place to go.
High quality craftsmanship, great prices, quick turn around time and delivery to your door!
Many Thanks again Tunes. Please pass along my thanks for the great job to
your team there.

by Kathleen on Blank Business Name

Just wanted to let you know that I have completed all six chairs and they look great.
thanks,

by Barbara & Bud Clegg on Blank Business Name

I installed the slings on the first lounge yesterday. No real
problems. The fit couldn't be more perfect!
Good job!

by Jim - Raleigh, North Carolina on Blank Business Name

Perfect fit as usual.
Thanks for the great service.

by Kit Fields on Blank Business Name

Hello,
Our slings were delivered some weeks ago, and we installed them. We followed the
instructions, and they look great!
Unfortunately, we received another set yesterday, on 6/23.
We didn't order these, and are returning them to you.

by Judy Butt, David Butt, WI on Blank Business Name

I just love the new slings, I will tell all of my friends they are just like new now!!!!!!!!
Thank You

by Scott McFeely on Blank Business Name

Thought you might enjoy this photo of my recliner after re-webbing with
your material and tools. I think the color is great and exactly what I
expected. - check out the photo, and have a good day!

by Jirina Orrico on Blank Business Name

want to let you know that we have just received the new slings and we’re very appreciative for the quickness.

Thank you so much for all your help.

Where do I leave a review. We love the replacements better than the
originals. Customer service was great. I did 11 chairs/4 Chaise with
great results. Was Nervous should not have been. And I am never happy
and don’t leave reviews

Please use the form below to submit any questions or comments. We can also be reached by:

Phone: 561-948-4228 Fax: 561-948-4228 .

Mailing Address:

American Slings and Patio Supplies 1000 E Atlantic blvd suite #214 Pompano Beach, FL 33060

Name (required)

Address

City

State

Zip Code

Phone

Your Email (required)

Your Message

Type the security code
captcha