FAQ

Question: Can I get strap samples?

Answer: Yes. We understand that it could be difficult to select vinyl strap colors just viewing on your computer monitor. We would prefer to send you samples if you are not sure about colors and avoid returns and restocking fees. You can order up to 3 free samples. We’ll get those out to you by US Mail in the order in which it has been received.

Question: How do I replace my old straps?

Answer: Please check our “How to install strap” guideline here”
http://americanslings.com/cart/howtoinstall_straps.php

Question: Can I measure my old strap?

Answer: Absolutely not. Used vinyl straps will stretch and over time will lose its original form.  They do not offer an appropriate ordering length.

Question: I need to order new straps. How do I measure it?

Answer: Check out our “How to measure straps” guideline.

Question: What happened to my straps?  Why can’t I get them clean?

Answer:  A combination of a few things could have damaged your straps. Here’s a few of them: Fungus, Chlorine, Bleach, Suntan oil, UV Radiation.

 Question: I don’t see my type of straps. I do I do?

Answer: If you don’t see your strap on our website, you can either convert it to a single or double wrap strap using rivets or convert it to aluminum clips. If you want to convert your straps to single or double wrap using rivets check the next quest…

Question: What should I do if my straps are inserted into a slot?

Answer: Most of our customers will convert these type of attachments to a single or double wrap strap.

For a single wrap drill a 15/64” hole into the center of each slot.
For a double wrap drill a 1/4” hole into the center of each slot.

Question: My straps measures different than yours. What size should I order?

Answer: Vinyl straps are cut shorter than hole to hole measurement on your chair.

When the vinyl straps are HEATED and STRETCHED onto the frame, it’ll narrow down a bit. Knowing that, you must order a wider width.

If you have 1 3/8” wide vinyl you will need to order 1 ½”
If you have 1 ¾” wide vinyl you will need to order 2”

Question: How thick are your straps?

Answer:   The vinyl strapping we offer are made in the USA and 100% virgin vinyl. It has no plastic fillers or recycled material. The 1.5″ and 2″ wide vinyl measures approximate 0.110” thickness. It’s the best Vinyl strap quality you can buy. You will see and feel the difference.

You can order FREE samples before placing your order.

Question: How long does vinyl straps last?

Answer: It really depends on how you take care of your vinyl strap patio furniture and what conditions the vinyl strap material must endure. The worst enemy of vinyl is the UV rays of the sun. The UV rays of the sun will cause the vinyl strapping on your patio chairs and chaises to fade and become dry and brittle. You also need to keep the vinyl clean. Body oils and suntan lotions in combination with the UV rays of the sun will stain your vinyl. Over the last 10 years we have seen our customers get 5 – 15 years out of their vinyl depending on conditions

Question:  Why are your straps shorter than my straps?

Answer:Vinyl straps should be installed shorter than hole-to-hole measurement. They are cut shorter due to being virgin vinyl and if it’s not shorter it will loosen and become baggy on the frame. They will stretch at the first time weight is applied on it. The vinyl strap will be placed in boiling water to make it soft and stretchable like a rubber band. After the vinyl strap is installed on the frame and has cooled down, it contracts to make it firm and tight on the frame. Please check our installation guidelines.

Question:  Can I install you vinyl straps?

Answer: Replacement vinyl strap is really not that difficult to install for the average home owner.  Single wrap vinyl strap installation is a bit easier than the double wrap vinyl strap installation method.  American Slings and Patio Supplies  provides you with detailed instructions on how to measure and install your vinyl strapping no matter if it’s a single or a double wrap strap.

Question:  What rivet should I order?

Answer: For most of the frames we recommend 30-516 for a single wrap strap and 30-512 for a double wrap strap. You will only need to order a different rivet if your frame is made out of PVC. As these frames are thicker and you’ll need a longer rivet to pass through the thickness of the  PVC wall. For single wrap strap use 30-515, and for the double wrap use 30-513.

Question:  Why do I have to through my straps in a hot pot of water?

Answer: The vinyl straps must be hot to make it pliable or you will never stretch it onto the furniture frame. The water should be almost to a boil point. When you start to see small bubbles coming up from the bottom the water should be hot enough. If you have a problem and can’t get the strap installed while the strap is still hot, just toss it back into the water. The straps will not be harmed if they sit in the pot for a while. Don’t forget to use protective gloves while installing your straps.

Question:  How can I clean my patio furniture?

Answer:Never use bleach based products on your vinyl or dip the chairs in your swimming pool to clean them or clean your furniture with a pressure cleaner.  The chlorine will cause your vinyl to fade and dry out prematurely. You should use a mild cleaner/degreaser such as Fantastic, 409 or Simple Green. American Slings and Patio Supplies offers a really great cleaner called Casual Clean that is specifically made to clean vinyl. You can find this on our website in the other parts.

Question:  Can I match my old vinyl strap color?

Answer: NO for 2 reasons:1- Once the vinyl strap has discolored, there is really no matching color. Body oils, suntan lotions and the UV rays of the sun have permanently stained the vinyl. Using bleach-based products will only make it worse.

2- If you purchased your furniture from one for these stores such as Lowes, Home Depot, Wal-Mart, Target and Costco to name a few, most likely you won’t be able to match these straps because  they bought  there Patio Furniture from outside USA. These companies use their own color pallet. Our color pallet is made in USA for patio furniture assembled in USA.

Question:  How quick can I get my precut straps?

Answer:They can take up to 5 days to be shipped. Then add the transit time you’ve selected.

Question:  Can I use slings to replace my straps?

Answer:  There is no way to convert  your vinyl strap patio chair frame to a sling chair frame.

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